Shift Supervisor - Mail Sorting Department. - 2nd Shift

Birmingham, AL

About NCP

NCP Solutions is a leading provider of best-in-class integrated payment solutions, marketing services, retail products, high-value transactional print and electronic documentation, and security solutions. The 45-year-old company serves multiple industries including financial, insurance and investment services, big-box retailing, accounting software, commercial, direct selling associations, and franchising. Its clients’ range in size from major corporate brands and trade groups to small businesses and individual consumers. They are served through three business divisions: Payment Solutions, Marketing Services and Retail Channels.

We offer competitive Pay, Benefits, Paid Time Off, and 401k. For more information, visit

PAY: Non - Exempt | NCP offers a competitive wage to increase with experience.

SHIFT: 2nd shift (3:00pm - 11:30pm + Overtime)  


Under the guidance of the Manager of Postal Affairs & Comingling, ensure that the presort operation is running at peak efficiency and that employees are directed appropriately to maintain quality and time quotas in accordance with company policy and Standard Operating Procedures. Employee is responsible for process integrity as described for this position.  Employee is responsible for confidentially and security as listed in handbook and compliance confidentially agreement signed annually. 


  • Monitors production level of staff on the shift and maintains the high-quality standard within the set time frame. 
  • Meets daily objectives set by the Manager of Postal Affairs & Comingling.
  • Monitors all attendance activities and recognizes and report employee incidents and achievements.
  • Trains new and current employees in all facets of production.
  • Maintains open communication with everyone in the department.
  • Keeps abreast of new operations and training procedures.
  • Abides by the policies and procedures as outlined in the employee handbook.
  • Reviews in-process jobs periodically to confirm correctness and sign off at the start of each job and during each operator change so that staff may proceed.
  • Assist in running sorters, sweeping and the quality control of the presort operation.
  • Ensures proper staging of all finished work.  This involves getting trays and skids ready for the post office, clearing and restocking of unused inventory.
  • Ensures quality control signoffs occur at the start of each job and whenever there is a change in operators.
  • Ensures staff follows Standard Operating Procedures and processes.
  • Ensures that the status of the shift is documented properly, and the work areas are clean and organized to provide a smooth transition for the next shift.
  • Work with the USPS postal clerk on daily basis and submit and review postal statements for accuracy.
  • Coordinates staging of outgoing materials to customers and vendors. 


  • Clear and concise communication skills, both written and verbal
  • Proficiency in computer software applications: MS Word, Excel and PowerPoint
  • Previous mailroom experience is preferred.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exist. 
  • Proficiency with mail processing machines and equipment such as mail meters.
  • Manage, coach and develop a high performing manufacturing team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements
  • Ability to coach and motivate employees
  • Must be flexible to work all three shifts as needed
  • Ability to constructively interact with others to resolve issues and improve the operation 

SUPERVISORY RESPONSIBILITIES: Supervise the shift employees in the Presort area.  Responsible for the overall direction, coordination and evaluation of this unit.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include training employees, directing work, evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE: Associate degree (A.A.) or equivalent from two-year college or technical school preferred; or three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees. 

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear.  The employee frequently is required to walk and use hands to finger, handle or fell. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 


WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to risk of electrical shock and vibration.  The noise level in the work environment is usually loud.


JOB CODE: 1000281